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Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
This is a featured job
Featured

Strategy & Planning Specialist

at Mercury

This is a Full time job

Tauranga Central, Bay of Plenty
subClassification: Strategy & PlanningStrategy & Planning
classification: Consulting & Strategy(Consulting & Strategy)
  • Flexibility to be based in Auckland or Tauranga
  • Opportunity to participate in Customer strategy planning & delivery processes
  • Excellent benefits including additional leave & WFH flexibility
Newly created role where you will support Customer Strategy Design and management of Customer technology budget and forecasting.
Listed three days ago

Lead – Contact Centre Excellence (Training & Performance Focus)

at Compass Communications

This is a Full time job

Auckland CBD, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Take what you know and apply it on your terms to achieve great things
  • Lead and Inspire with excitement and ownership, not management and process!
  • Contribute to developing cutting-edge Digital and AI customer experiences
This people leadership role is ideally suited to a Senior Contact Centre Team Leader, Trainer or a Contact Centre Manager returning to the workforce.
3d ago
Listed fifteen hours ago

Strategy & Planning Specialist

at Mercury

This is a Full time job

Tauranga Central, Bay of Plenty
subClassification: Strategy & PlanningStrategy & Planning
classification: Consulting & Strategy(Consulting & Strategy)
  • Flexibility to be based in Auckland or Tauranga
  • Opportunity to participate in Customer strategy planning & delivery processes
  • Excellent benefits including additional leave & WFH flexibility
Newly created role where you will support Customer Strategy Design and management of Customer technology budget and forecasting.
15h ago
Listed sixteen hours ago

Workforce Optimisation Lead

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland or Tauranga
  • Implement new solutions & processes that leverage existing performance
  • Excellent benefits including additional leave & WFH flexibility
Newly created role supporting our approx. 170 seat Contact Centre - your role is to optimise organisational performance through workforce planning.
16h ago
Listed four days ago

Customer Support Team Leader

at salt

This is a Full time job

East Tamaki, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • One of NZ's largest retailers - excellent brand & culture to match
  • Huge career & growth opportunities
  • Impressive offices & facilities in Highbrook (subsidised café too!)
Huge opportunity for a Team Leader to take this team to the next level with your proactive coaching approach!
4d ago
Listed five days ago

Senior Strategy Manager - Business and Corporate Banking

at ASB Bank Limited

This is a Full time job

Auckland CBD, Auckland
subClassification: Strategy & PlanningStrategy & Planning
classification: Consulting & Strategy(Consulting & Strategy)
  • Wynyard Quarter location with WFH flexibility
  • Great employee benefits and career opportunities
  • Deep dive into insights and strategy
Bring your facilitation, stakeholder engagement, and strategy experience to this role, driving conversations with leadership
5d ago
Listed eighteen days ago

Customer Experience Manager

at BlockBlueLight

This is a Full time job

Hamilton Central, Waikato
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Global leader in our field of health and wellness in the modern world
  • Growth opportunities as we continue to scale the business
  • Great staff incentives
Seeking a Customer Experience Manager, 2+ years in customer service leadership. Manage the team, handle escalations, and oversee order fulfilment.
18d ago
Listed five days ago

Policy Writer

at McLaren Recruitment – in business since 1989

This is a Part time job

Wellington
$90,000 - $95,000 (full time equivalent)
subClassification: PolicyPolicy
classification: Consulting & Strategy(Consulting & Strategy)
  • Fixed term for four months; 0.5FTE with options to work from home
  • Create, review and revise fit for purpose organisational policies
  • Modern, open plan offices near the Wellington Railway Station
Work closely with subject matter experts across the organisation to draft, update and refine policies for VSA's code of conduct compliance process.
5d ago
Listed fifteen hours ago

Sales Coach

at Mercury

This is a Full time job

Newmarket, Auckland
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland, Tauranga or close to one of our office hubs
  • Develop deep sales expertise within different workstreams
  • Excellent benefits including additional leave & WFH flexibility
Multiple roles - as one of four Sales Coaches, you will coach and mentor our phone based Sales Consultants, providing you exposure across all of sales
15h ago
Listed six days ago

Business Management Advisor (Canterbury)

at Prime Strategies Group

This is a Contract/Temp job

Christchurch Central, Canterbury
subClassification: Strategy & PlanningStrategy & Planning
classification: Consulting & Strategy(Consulting & Strategy)
  • Looking to apply your experience and connections to improve businesses?
  • Enjoy helping people and organisations to realise their potential?
  • Want a more lucrative and better work-life balance?
Ready to give-back and use your business expertise to help Canterbury's small to medium-sized businesses thrive? Look no further!
6d ago
Listed eleven days ago

Executive Business Coach - Full-Time Work From Home

at Association of Professional Builders

This is a Full time job

Auckland CBD, Auckland
$120,000 per year + uncapped commissions
subClassification: Management & Change ConsultingManagement & Change Consulting
classification: Consulting & Strategy(Consulting & Strategy)
  • Join a company that has amazing culture and is Great Place To Work certified!
  • All leads provided - no cold calls or generating your own leads!
  • Generous six-figure base salary + bonus commission structure!
Our fast-growing builder specific coaching company requires an Executive Business Coach to join our full-time staff.
11d ago
Listed seventeen days ago

Customer Service Lead

at Thankyou Payroll

This is a Full time job

Wellington Central, Wellington
$83,000 – $97,000 per year
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Warm and Respectful Company Culture
  • Take Ownership of the Customer Service
  • Extensive Package of Employee Wellbeing Benefits
We're focused on making good things happen. You'll help us deliver an exception customer experience by bringing a fresh perspective to our services.
17d ago
Listed fifteen hours ago

Sales Coach

at Mercury

This is a Full time job

Tauranga Central, Bay of Plenty
subClassification: Management & SupportManagement & Support
classification: Call Centre & Customer Service(Call Centre & Customer Service)
  • Flexibility to be based in Auckland, Tauranga or close to one of our office hubs
  • Develop deep sales expertise within different workstreams
  • Excellent benefits including additional leave & WFH flexibility
Multiple roles - as one of four Sales Coaches, you will coach and mentor our phone based Sales Consultants, providing you exposure across all of sales
15h ago
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